Cancellation & Refund Policy

1. Order Cancellations

We start preparing your 3D assets almost immediately after order placement. Therefore, we enforce a strict cancellation window:

• Cancellations are accepted strictly within 2 to 4 hours of transaction completion.
• To cancel your order, please send a cancellation request to our official support email: hello@nextobject.in with your Order ID.
• Once successfully cancelled within this window, the complete amount will be refunded to your original payment method.

2. Return and Refund Restrictions

Once digital modeling begins or the physical printing machinery initiates production (typically 4 hours after order placement):

• Zero returns or refunds can be processed under any circumstances.
• Since these items are crafted specifically for you, they have no alternative retail value.
• By placing an order, you agree that you are ordering a custom service and custom physical piece that is non-refundable post-production startup.

3. Damaged or Defective Items

In the rare event that your physical keepsake arrives damaged due to transport, or has severe manufacturing defects, we will provide a free replacement:

• You must report the issue within 48 hours of package delivery.
• Please email hello@nextobject.in with clear photograph/video proof of the damaged item and the original packaging.
• Upon verifying the transit damage, our design team will expedite a new print and ship it to you at no additional cost.
• No monetary refunds will be issued for transit damage; only direct product replacements will be processed.

4. Refund Processing Time

For cancellations approved within the strict 2-4 hour window:

• Refunds will be processed back to your original source of payment (via Razorpay).
• It typically takes 5 to 7 working days for the refunded amount to reflect in your bank account, depending on your bank's processing cycles.

5. Contact Us

For any questions regarding cancellations, refunds, or replacement requests, please contact our support department at: